FAQ's

How do I track my order?

Once your order is shipped, you will receive an email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

What is your return policy?

Every item is 100% satisfaction guaranteed.   Just contact me with your concerns and your item will be corrected and shipped to you.  If you would prefer a refund, just email me with your concerns and return the item within 30 days of receipt and a refund will be processed for you.

How do I cancel my order?

To cancel your order, please contact me as soon as possible. If your order has not been shipped, I will be able to process the cancellation and issue a refund. However, if your order has already been shipped,  Please refer to my return policy for a refund.

Can I order in bulk for my business or event?

Yes, I offer bulk ordering for businesses and events. Go to the Custom section, fill out the form and specify your requirements, including quantities, customization options, and any applicable discounts.

How can I contact customer support?

I am always available to help you with any question you may have.  You can reach us by email at [sanjuanthreads@gmail.com], a phone call or message.  I strive to respond to all inquiries within 24 hours during business days.

What is your shipping policy?

I offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.

How long does it take for my order to be processed and shipped?

I strive to process and ship orders as quickly as possible. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.